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Hikvision Line crossing and intruder detection settings

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Hi all
New to the forum and was hoping for a bit of advice!? Currently have a Hik NVR with 2 Domes and 4 mini bullet cameras( I can provide specs if needed) Push notifications do not seem to be working on Line detection and intruder detection? I'm pretty sure that everything is set up correctly as I get push notifications if I turn them on for motion detection. Is there something simple I'm missing.
Thanks in advance

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