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PoE Switch setup problem

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HIKVISION DS-7616NI-12/16P NVR
HIKVISION DS-2CD2142FWD-IS CAMERA

The camera works fine when connected to the NVR directly but I would like to run it from a PoE switch in my garden office. When plugged into the switch the camera is visible on the iVMS-4200 import camera/add device window as being online but when I try to add it it says it's either offline or connection has timed out. Can you please advise as to how I go about setting it up to work?

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