Hoping someone can help. I am in no way tech minded but can do basics. My Hikvision CCTV box has been replaced as it was faulty. I can view on my tv and mobile phone no problem but can longer view on my laptop. I have installed the app on my laptop and it detects the CCTV. When I try to add the camera it tells me the registered user does not have permission. I have tried asking my installer but he's not much use, as he's lost his tech guy. Any ideas would be great. Thanks in...
Laptop to view Hikvision
Laptop to view Hikvision