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Playback error message

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I have had my Samsung cameras for 3 years and use the wiseview/ wisenet app. I have always been able to view it in playback mode on my cell phone. But just recently it gives me an error message of encounters an exception, and then logs me out of the app. I cannot find ant resolution. Please help. I really need to be able to playback my cameras from my cell.
I have uninstalled the wise 3 times, and it still,doesnt work.
I reset the DVR box at the business and that didnt work.
Is there a virus...

Playback error message

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