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Firmware upgrade has stopped Hik-Connect functionality

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Looking for some help please.

Recently did an upgrade on the firmware of my CCTV via the web app after checking online and it stating there was a later firmware.

Since that time, there have been issues with playback and live view functionality via the Hik connect app - the timings on playback will jump back and forth five seconds or so and the picture will distort and scramble. it is lagging and jumping.

I was told the problem might be down to my internet but I've had that checked, the...

Firmware upgrade has stopped Hik-Connect functionality

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