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Hik-Connect portal error message "No device is found. Make sure that the serial No. is correct and the device is connected properly."

March 19, 2019, 11:43 am
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The thread title is what you will see at Hikvision's Hik-Connect portal if it is unable to find your Hikvision device online.

Briefly, when you enable Platform Access on a Hikvision device (typically an NVR, but you can just add a camera) then the device 'calls home' to the Hik-Connect portal and identifies itself, and provides information that the portal needs to know to route you to the device when you attempt to access it from the Hik-Connect App on your phone or tablet.

Here's a list...

Hik-Connect portal error message "No device is found. Make sure that the serial No. is correct and the device is connected properly."
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Milesight announces full integration with Milestone Systems CCTV Software

March 20, 2019, 3:41 am
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Hikvision DS-2CD2345FWD-I 4MP (Newbie questions....)

March 20, 2019, 6:24 am
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Hello,

I currently run 3 Arlo cameras around the outside of my house but want to up grade to something a little more capable. I bought a reolink RLC-420 which is just terrible in terms of motion detection. you get what you pay for! Should have just stumped up the cash for something good in the first place, but its going back and after a lot more reading I'm almost settled on the Hikvision DS-2CD2345FWD-I 4MP turret camera, but i wondered if anyone could help me with a couple of questions...

Hikvision DS-2CD2345FWD-I 4MP (Newbie questions....)
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Hikvision NVR and separate PoE Switch

March 21, 2019, 3:52 am
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On Hikvision NVRs (such as DS-7608NI-K2-8P) , do all the cameras have to connect directly to the PoE ports on the NVR, or can the cameras be connected to a PoE switch elsewhere and then just a single Ethernet cable connect the NVR to the switch, and PoE disabled on the NVR?

I'm planning a system at the moment, and the choice of site for the NVR to be secure and to mask the noise of the fan (which I read is quite loud), it won't be possible to run all the cables from each camera to the...

Hikvision NVR and separate PoE Switch
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The latest version of Hikvision's iVMS-4200 software for Windows V2.8.2.2 - 21st March 2019

March 21, 2019, 4:58 am
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Apple Safari 12 and Hikvision cameras

March 21, 2019, 5:28 am
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Apple have just released an update to their Safari browser - V12.0

First reports are coming in that with this version of Safari it is no longer possible to view Live Video from your Hikvision cameras.

The latest version of the Mac plugin currently available is V3.0.6.23 (on that landing page click Downloads at the left side; this version is dated Feb 12th 2018) - this is the latest version of the plugin we can find...

Apple Safari 12 and Hikvision cameras
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Small metal Washer found whilst disassembling a 2385

March 21, 2019, 5:40 am
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As I was installing an SD card into my turret 2385 I have found this washer type thing, where about does it go?

IMG_5862.jpg


Thanks!
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The latest version of Hikvision's iVMS-4200 software for Mac users V2.0.0.5 - 21st March 2019

March 21, 2019, 6:27 am
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Unable to playback recordings from Nvr

March 21, 2019, 12:51 pm
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Hi,

Am a newbie here, having some trouble with playback from my nvr, I've listed the details below. My problem is I can playback the videos off both my cameras up until sunrise then I just keep getting an message saying 'connection unstable'

DS-7608NI-K2-8P

2 cameras DS-2CD2T55FWD-I5

Everything else seems to be up and running fine, I can access the nvr from 4g etc via the router and IP address, and both cameras on home network or off it.

Any help would be greatly appreciated.


Jason
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Is port 8000 required for email notifications?

March 21, 2019, 2:18 pm
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I've had my 7608 setup and running fine for about two weeks. Email notifications were working just fine, and I opened the correct ports on my router. Due to several illegal login attempts, I closed all ports except the server port on 8000. Email worked fine. Then with more illegal login attempts, I changed the server port under network settings to port 8885, and made the corresponding change in port forwarding in my router. I no longer get any email notifications, and the test button in the...

Is port 8000 required for email notifications?
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Any help appreciated with Floureon IP camera

March 21, 2019, 6:39 pm
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I've just set up floureon ip camera working great throu my andr3phone except with videos emailed to me telling me to open them in th app but soon as the y appear I get this message
Within six hours of searching, no relevant record was found. Please click on the upper right corner to select another time zone.
Cheers kenny
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New Camera Resolution Issue

March 22, 2019, 2:45 am
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Hi. New to the forum. Quick question if someone can help please. Here's the problem...

Due to vandalism, bullet camera (Annke C11DK) changed to metal case dome camera (Sannce C51Z). New dome camera advertised as "1080P Full HD".

However, after connecting new dome camera to existing system (Annke DN41R), the maximum resolution appears to be 960 X 1080 "1080P Lite".

This is supposed to be a PnP system, so I didn't anticipate any problems with the new dome camera. As I understand, Annke &...

New Camera Resolution Issue
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New router

March 22, 2019, 2:50 am
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iVMS 4200

Had a new router last week, camera working fine on the tv and laptops but can't seem to get it working on my mobile, I've added new router network name in WiFi settings and put in the password, and it generates a qr code?

App says I'm not logged in but will let me open the app and then asks if I want to confirm logout?? tried to reset password, verification sending code error comes up. tried registering phone again nothing!!

Also I've no idea where to generate a qr code on...

New router
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Strange max bit rate issue

March 22, 2019, 2:52 am
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I've got four 2355's all on the latest firmware running 265+. When looking under "configuration" and "video/audio" from a web interface, two of the cams have a max bit rate automatically set at 4096, the other two cams have the max bit rate set at 8192. I can't change the settings as they are grayed out. I've triple checked that ALL other settings among the four cameras are identical. What would cause this? I've searched this forum and Googled but have not seen this issue.

Let me add that...

Strange max bit rate issue
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NVR Adding extra Admin accounts

March 22, 2019, 3:02 am
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HI


I have a few NVR's DS7716NI, D9632NI. I can create new users but not as Admin. Is there a way to do this?


I have the option when I create a user to set as an operator or User
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NVR CCTV

March 22, 2019, 4:36 am
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Hi all,

After realising that setting up a NVR system would be so much easier for me vs DVR. i have chosen to go down this route. I require potentially 3 bullet cams (or 4 ) and maybe a dome (but i am not too sure how i can install this on the Porch?

So few questions for you...

1) Which NVR would you recommend?
2) What kind of specs should i be looking at when looking at IPTV Cameras
3) If i do the following set up

IP cam Ethernet to ---- PoE Hub -------- Ethernet cable to NVR

Does the...

NVR CCTV
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Unable to do 50fps on the DS-2CD4025

March 22, 2019, 5:32 am
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Hello to all at the Forum,
I have 2 network cameras DS-2CD4025FWD-(A)(P) connected to a NVR model DS-7604NI-E1/4P/A.
I use the system for animal observation and I have been using 25fps, but I would like to record at 50fps (which the specs say it do).
However, I cannot set the record parameters on the NVR to 50fps: I have tried all combinations of Bitrate type/Video quality/Bitrate mode but I got always a "setting failed" message.
I was able to set the Event mainstream to 50fps (but not the...

Unable to do 50fps on the DS-2CD4025
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Hikvision "Device is Offline"

March 22, 2019, 6:07 am
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Morning all!

I am using Hikvision DVR with 8 Dome cameras, i can view all the cameras on the desktop client of IVMS but on my phone it states "Device is Offline" any ideas how i can fix?

The IP addresses match on both bits of software.

I have tried on both Android and IOS.

My DVR model is DS-7208HWHI-K1
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HikVision NVR "Invalid encryption key" error message

March 22, 2019, 3:08 pm
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Updated 26th November to clarify setting and use of encryption key / verification code.

Seen as a pop-up at the bottom right screen corner in your browser when trying to access a video stream from a HikVision camera to Live View it/them on your HikVision NVR.

HikVision invalid encryption key 6-3-18.png


There is another version of the message - "The stream is encrypted. Please go to the Local Configuration interface to set the Encryption Key and restart live view".


The 'key' that you need to...

HikVision NVR "Invalid encryption key" error message
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Facing IP Address redirection issue

March 22, 2019, 11:56 pm
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Hi, I am facing a IP address URL redirection issue. Basically, I am trying to connect my CCTV camera on the same network as of my WiFi Router but the default IP address is redirecting me to a different address. I have even tried the router login website - 10.0.0.1

How do I fix this? Thanks in advance.


Regards,
Rafael
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